We are committed to making the whole process, from purchasing your FDX test to receiving your reports as quick and seamless as possible.

For Logistics queries including; test kits, ordering and tracking or sample collection queries please contact:

• logistics@functionaldx.com Or call +44 203 995 4197
• Our phones are manned from 9.00am to 5pm. Monday to Friday.

We answer emails as quickly as we can.

UK Clients

All of our test kits come with everything needed to collect the blood sample, simply and safely.

European Clients and Outside of the UK

We help clients all over the world access FunctionalDX and our world leading health reporting every year. Please contact the logistics team to discuss your requirements.

• logistics@functionaldx.com

Is this your first FDX report? We offer a free report call for all first-time users so you can become proficient in using your FDX report. Contact us via your account page support booking to make an appointment for the team to go through the results with you.

Functional Testing Education

For professionals, join the FDX Inner Circle which contains a wealth of education and information to assist you in gaining a fundamental understanding of Functional Medicine for Blood and Health reports. We offer also an online education programme through the Academy of Blood Chemistry. The course is designed for health care practitioners to help them master blood interpretation and analysis, and walks you through step-by-step how to use FDX reports with your clients. Empowering you to take charge, reduce time inefficiencies, and increase client satisfaction.

You can also access the FDX Inner Circle from your practitioner account.

If you need to cancel an order, FunctionalDX provides refunds on the following basis; please refer to the cancellation policy in the Terms and Conditions on the site.

• The kit box must be returned to us in an unused and resellable state, and in an outer covering (plastic or envelope).
• When the kit is returned, we will refund the cost of the test to the account from which it was paid.
• If the kit is damaged or unusable, then an admin fee of £30.00 be deducted from the refund.