Customer Service

FDX Logistics

We are committed to making the whole process, from purchasing your FDX test to receiving your reports as quick and seamless as possible.

For Logistics queries including; test kits, ordering and tracking or sample collection queries please contact:

logistics@functionaldx.com Or call +44 203 995 4197

Our phones are manned from 9.00am to 5pm. Monday to Friday.

We answer emails as quickly as we can.

UK Clients
All of our test kits come with everything needed to collect the blood sample, simply and safely. Included in the kit is a prepaid return label.

European Clients and Outside of the UK

We help clients all over the world access FunctionalDX and our world leading health reporting every year. Please contact the logistics team to discuss your requirements.

logistics@functionaldx.com

Contact Us

The FDX team are available 10:00am – 4:30pm Mon-Friday

Email the team at: teamFDX@functionaldx.com

Functional DX Technical Support

Is this your first FDX report? We offer a free report call for all first-time users so you can become proficient in using your FDX report.Contact us via calendly for the team to go through the results with you.If you are looking for support to go through subsequent reports you can book a slot on the calendly. Or contact us support@functionaldx.com to arrange.

FDeXucate

Functional Testing Education

Join FDeXucate to gain a fundamental understanding of Functional Medicine on Blood and Health reports. Designed for health care practitioners, our online learning program will walk you through step-by-step on how to use FDX with your clients. Empowering you to take charge, reduce time inefficiencies and increase client satisfaction.

Together, we’re using technology to lay the cornerstone for a healthier world.

As a practitioner you access the education site from your practitioner account.

Cancellations & Refunds

If you need to cancel an order, FunctionalDX provide refunds on the following basis;

The kit box is returned to us in an unused and re-saleable state and in an outer covering (plastic or envelope).
When the kit is returned, we will refund the cost of the test to the account from which it was paid.
If the kit is damaged or unusable then an admin fee of £30.00 be deducted from the refund.
We offer a full refund if cancellation is received within 45 days of the order of the test
We offer a 50% refund if the cancellation is received within 70 days
We offer 30% refund if the cancellation is received within 90 days.
After 90 days we will not make any refunds.
Please see our terms and conditions for more information.

Contact

Functional Diagnostics Ltd,
2 Woodberry Grove
London
N12 0DR

+ 44(0) 203 995 4202

enquiries@functionaldx.com

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